Seamless omnichannel customer experience.
From marketing campaigns and customer support to operational updates, Kouventa helps businesses connect, respond, and communicate more effectively
RRina1 profile · 4 channels
RRina1 profile · 4 channels
Challenges
Limited campaign reach and personalization
Risk of losing leads due to slow responses
Customer conversations scattered across multiple channels
Customers need a fast and secure way to verify their identity without adding friction to the customer experience
How Kouventa helps
Official Broadcast Campaign Verified WhatsApp Business API
SUMMER SPECIAL · 20% OFF CODE: SUMMER20
Hi Rina! Our newest summer sneakers collection is now live. Enjoy an exclusive 20% discount reserved for our loyal customers today.
Shop Featured Catalog → 10:00 ✓✓
RP
DA
SW
YH
Hi! Is Runner Sneakers in blue size 42 in stock?
10:15
Chatbot Agent 0.8s response
👟
Runner Sneakers · Blue SKU #SNK-042 · Size 42
Rp 899.000
✓ Ready (3 pairs) Yes! Blue size 42 is in stock with 3 pairs left. Would you like me to hold a pair for you?
Yes please, I will take it! Help me order. 👍
10:16
WhatsApp 14 
Instagram 8 
Facebook 5 
Live Chat 3 One Inbox Synced 100%
Rina · Is this available? Sneakers Runner Blue (42)
Sari · Comment on post Bisa kirim hari ini ke Bandung?
Budi · Price question Estimasi ongkos kirim Surabaya
WhatsApp OTP Verification Your secure login verification code is:
4 8 2 9 1 7
Valid for 5 mins. Do not share this code with anyone. WhatsApp Number Verified 0.6s
⚡ WhatsApp Flows · Member Sign-Up
In-Chat Form Full Name Rani Pratama
WhatsApp No. +62 811-9876-5432
Preference Sneakers & Apparel
KOUVENTA VIP CLUB RANI PRATAMA #KV-MEMBER-8891
✓ Registered Challenges
Customers expect their complaints to be handled quickly, while customer service teams manage multiple issues and requests at the same time
Customer service teams spend significant time handling repetitive questions, limiting their ability to focus on issues that require human assistance
Manually creating and recording support tickets can lead to human errors, incomplete information, and miscommunication during issue handling
How Kouventa helps
WhatsApp P1 Instagram P2 Facebook P2 Live Chat P3 Centralized Support Queue Active SLA
Order #8821 · Double charge SLA: 15m remaining
Order #8804 · Wrong item size SLA: 42m remaining
Invoice inquiry · Tax copy SLA: 1h 20m remaining
Where is my order? Order #KV-4421 has not moved since yesterday.
09:40
AI Support Chatbot Instant Resolution
Express Delivery · #EXP-8891024 Out for Delivery
Package is on delivery route with Courier Doni. Estimated arrival today 14:00 - 16:00.
Hello! Your package is safe and on the final delivery route today.
Awesome, thank you for the super fast update! 👍
09:41
Instagram Direct Message Needs Action I was charged twice for order #8821 payment via credit card.
AI detected complex billing dispute ➔ Escalated to Billing ticket queue
DW
Dewi · Finance & Billing Support Assigned & Reviewing
TICKET CREATED P1 · High
Ticket ID #KV-8921
Category Refund & Billing
SLA Target 2 Hours
Summary Double charge discrepancy on Order #8821
Issue Resolved · Ticket #KV-8921 Closed 100% SLA Met
How would you rate our service today?
★ ★ ★ ★ ★
5.0 / 5.0 · Very Satisfied
"Super fast response and resolved immediately. Great support!"
Challenges
Sending order, delivery, payment, and appointment updates manually can be time-consuming and may lead to delays, errors, or missed customer notifications
As transaction volumes grow, manually sending recurring notifications becomes harder to manage consistently and on time
How Kouventa helps
Order Delivery Payment Schedule
Ready to improve every customer conversation?
Tell us about your team's needs and we'll show you how Kouventa fits