Intelligence you control,
priced for how you grow

Two platforms, three tiers each. Start where your team is today, and scale without switching vendors

Artificial Intelligence Customer Engagement

Customer Engagement

Starter

Bring AI to your first workflow.

IDR 5.999.000 per month, billed annually

Unlimited Company Wikipedia use cases

Generative AI with source citation
19+ supported data source types
Curated LLM with dynamic selection
100 GB storage, 100k API calls/month
AI guardrails
Livechat delivery, SDK access

Talk to sales

Grow

Scale

Enterprise AI, fully orchestrated.

Custom pricing custom scope, one-time or subscription

Unlimited use cases & workflows

Everything in Grow
Full workflow automation orchestration
Hybrid, private cloud, or on-premise
Custom connectors & fine-tuning
Dedicated engineering pod
Audit trail & change approval gates

Talk to sales

Starter

For teams starting their omnichannel journey.

IDR 1.499.000 per month

Up to 3,000 monthly active users

WhatsApp, Instagram, Facebook
Unlimited customer service agents
Static chatbot & agent routing
10,000 contact database
Analytics, role-based access, MFA
SaaS cloud deployment

Talk to sales

Professional

Enterprise

Full control for enterprise-scale operations.

Custom pricing custom scope, one-time or subscription

Customizable MAU & contact database

Everything in Professional
Hybrid, private cloud, or on-premise
Platinum 24×7 support
99.9% uptime SLA
Dedicated implementation team
Data masking & audit trail

Talk to sales

Compare every feature

The full picture of what each Customer Engagement tier includes.

Feature Starter Professional Enterprise

Monthly active users Up to 3,000 Up to 15,000 Customizable

Contact database 10,000 45,000 Customizable

Instagram

Facebook

Livechat Add-on Add-on Add-on

Business profile configuration

Static chatbot

AI chatbot Add-on Add-on Add-on

Customer service agents Unlimited Unlimited Unlimited

Supervisor mode

Agent handoff & routing

Response presets

Agent notifications

Conversation search Add-on

CSAT feedback

Broadcast scheduling

Message templates (marketing, service, utility, OTP)

Media integration (image & video)

Form builder (WhatsApp Flow)

Media storage 100 GB 250 GB Customizable

Contact labeling

Contact grouping

Conversation history

Role-based access

Multi-factor authentication

Multiple numbers & accounts

Analytics dashboard

API integration

Activity log

Data masking

Conversation history retention 365 days 365 days Customizable

Audit log retention 365 days 365 days Customizable

Uptime SLA 99.5% 99.5% 99.9%

Technical support Standard 9×5 Standard 9×5 Customizable, up to 24×7

Response time ≤ 4 hours ≤ 4 hours ≤ 4 hours

Warranty 1 year 1 year 1 year

Deployment mode SaaS cloud SaaS cloud Hybrid / private cloud / on-premise

Standard implementation Guided + user guideline Guided + user guideline Guided + user guideline

Custom implementation Add-on Add-on Add-on

Company Wikipedia (Generative AI) Unlimited Unlimited Unlimited

Task Force (Agentic AI) — 3 Unlimited

Dynamic model selection

Search the web

Persona configuration

Multi-language processing

Audio-to-text processing

Image-to-text processing

Prompt template configuration

Task scheduler —

Dynamic model selection —

Persona & work step configuration —

Multi-language processing —

Audio-to-text processing —

Image-to-text processing —

Multi-agent configuration —

Embedding

Grouping

Change approval workflow

Documents (PDF, Word, Excel, PPT, TXT, EML, PST)

Web sources (HTML, website, SharePoint, Google Drive)

Structured data (CSV/TSV, SQL, SQL API)

Media (Image, TIFF)

File creation (Text, PDF, Word, Excel) —

Plot & chart generation —

Web scraping —

Slack workspace —

SAP OData —

RAG datasource —

SQL database —

Custom connectors —

Curated LLM

Custom LLM —

AI token (curated model) Add-on Add-on Add-on

API call token 100k / month 400k / month Unlimited (full on-prem)

Trial run feedback identification

Trial run usage feasibility

AI learning

Feedback management

Platform seats Unlimited Unlimited Customizable

Chat playground seats Up to 300 Unlimited Customizable

Analytics Standard Advanced Advanced

Platform-level role-based access

Datasource-level access

Runner-level access

Agent-level access —

AI guardrails

PII masking Add On

Audit trail logs

Data Storage & Management 100GB 500GB Customizable

Livechat

WhatsApp Add-on Add-on Add-on

Chat playground —

SDK

Workflow automation management — —

Conversation history retention 365 days 365 days Customizable

Audit log retention 365 days 365 days Customizable

Uptime SLA 99.5% 99.5% 99.9%

Technical support Standard 9×5 Standard 9×5 Customizable, up to 24×7

Response time ≤ 4 hours ≤ 4 hours ≤ 4 hours

Warranty 1 year 1 year 1 year

Deployment mode SaaS cloud SaaS cloud Hybrid / private cloud / on-premise

Standard implementation Guided + user guideline Guided + user guideline Guided + user guideline

Custom implementation Add-on Add-on Add-on

Extend your plan

Add capabilities as you need them, on any tier.

Livechat channel Add web-based livechat to your omnichannel inbox.

AI chatbot Company Wikipedia starter package with RAG-powered responses.

Extended contact database Additional contact capacity for growing customer bases.

Extended media storage Additional storage for shared images and video.

Conversation search Full-text search across historical conversations.

Extended data retention Keep conversation history and audit logs beyond 365 days.

Golden 9×5 support Extended business-hours support with change request tickets.

Platinum 24×7 support Round-the-clock coverage with prioritized change requests.

Training sessions Guided onboarding for your team, online or in Jabodetabek.

Custom development Custom APIs, dashboards, channels, or integrations.

Customer Engagement platform Add WhatsApp delivery channel with omnichannel inbox.

Additional Task Force use case Deploy more agentic workflows beyond your plan's included quota.

AI token pack Additional token capacity for curated model usage.

API call token pack Expand your monthly API call quota.

Extended storage Additional storage capacity for datasources and embeddings.

Extended data retention Keep conversation history and audit logs beyond 365 days.

Golden 9×5 support Extended business-hours support with change request tickets.

Platinum 24×7 support Round-the-clock coverage with prioritized change requests.

Training sessions Guided onboarding for your team, online or in Jabodetabek.

Custom development Custom APIs, dashboards, channels, or integrations.

Available across all plans. Talk to sales for scoping and pricing.

WhatsApp message templates

WhatsApp charges per conversation, based on the template category you send.

Marketing

Greetings, events and promotions
New product announcements
Cart abandonment reminders

Utility

Follow-ups on customer actions or requests
Opt-in confirmations
Account updates and alerts, like payment reminders
Feedback surveys

Authentication

One-time passcodes to verify users
Login, account recovery, payment and integrity checks

Service

Personalized customer conversations
Order assistance
Proactive issue resolution
Interactive product recommendations

Estimate your WhatsApp cost

Enter your expected monthly conversations per category to see your estimated monthly and yearly cost

Conversations / monthRate (IDR)Subtotal (IDR

Marketing

× 616 = 0

Utility

× 375 = 0

Authentication

× 375 = 0

Service

× 375 = 0

Monthly active users

Unique numbers broadcast to + Unique inbound numbers = 0

Up to 3,000 users: Starter. 3,001 to 15,000: Professional. Above 15,000: custom plan.

Rates are per conversation and follow Meta's WhatsApp pricing, which may change.

YOUR ESTIMATE

Your plan Starter

Ready to see how your team would use it?

Book a working session with our solution team. We'll map your use cases to the right tier and deployment

Book a working session Contact sales

Intelligence you control,
priced for how you grow

Customer Engagement

Starter

Grow

Scale

Starter

Professional

Enterprise

Compare every feature

Extend your plan

WhatsApp message templates

Estimate your WhatsApp cost

Marketing

Utility

Authentication

Service

Monthly active users

Ready to see how your team would use it?

Start a Conversation

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Intelligence you control,priced for how you grow

Customer Engagement

Starter

Grow

Scale

Starter

Professional

Enterprise

Compare every feature

Extend your plan

WhatsApp message templates

Estimate your WhatsApp cost

Marketing

Utility

Authentication

Service

Monthly active users

Ready to see how your team would use it?

Intelligence you control,
priced for how you grow