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From knowledge retrieval to process automation, Kouventa AI helps businesses turn information into actionable insights and automate business processes with AI-powered autonomous agents
AI AGENTS Customer Service Recruitment Sales & Marketing Business Ops Finance Legal & Compliance
CUSTOMER SERVICE AGENT · DONETicket created and assigned to Billing RECRUITING AGENT · DONETop candidates shortlisted SALES & MARKETING AGENT · DONEOrder status sent to customer BUSINESS OPS AGENT · DONEAnswer found in the SOP FINANCE AGENT · DONEPayment batch ready to approve LEGAL & COMPLIANCE AGENT · DONEKey clauses flagged for review
AI AGENTS Customer Service Recruitment Sales & Marketing Business Ops Finance Legal & Compliance
CUSTOMER SERVICE AGENT · DONE RECRUITING AGENT · DONE SALES & MARKETING AGENT · DONE BUSINESS OPS AGENT · DONE FINANCE AGENT · DONE LEGAL & COMPLIANCE AGENT · DONE
Challenges
Customer service agents spend too much time answering the same repetitive questions every day
Customers expect fast responses, while agents need to handle multiple conversations simultaneously
Agents have to switch between CRM, ticketing systems, and other business applications to find the right information, slowing down issue resolution
How Kouventa AI helps
Knowledge Base Pipeline
Vector RAG Katalog_Produk_2026.pdf
98 chunks SOP_Operasional_Toko.pdf
SOP 99.4% Match Confidence 99%
Section 3.1 · Store Hours All store branches operate daily from 08:00 to 21:00 without exception, including weekends and public holidays.
Kebijakan_Garansi_Retur.docx
64 chunks AI Triage & Routing Engine
Auto-Triage SOP_Refund_Retur.pdf
Out-of-SOP Complex Issue · Needs Team Escalation
TICKET #KV-8921 P1 · High (SLA 2h)
Category: Refund & Billing
Summary: Delayed refund + fee discrepancy
Route to Best-Fit Team
1. CS General Operations —
BIL Billing & Finance Team
Target Queue Assigned to team queue (SLA 2h)
3. Logistics & Warehouse —
Challenges
HR teams spend hours reviewing resumes, matching candidates to job requirements, ranking profiles, and evaluating test and interview results
Recruiters have to switch between multiple platforms to find candidate information and track the hiring process
Recruiters spend time on repetitive tasks such as data entry, document generation, interview scheduling, and candidate notifications
How Kouventa AI helps
Job Portals
Jobstreet 48 CV
LinkedIn 31 CV
Glints 22 CV
Ranked Candidates Requirement Fit
RP
Rani Pratama Top Match
Senior Backend · 5 thn exp 92% Shortlisted
DA
Dimas Aditya Backend Dev · 4 thn exp
87% SW
Sinta Wijaya Fullstack Dev · 3 thn exp
81% YH
Yoga Hermanto Junior Backend · 2 thn exp
74% Challenges
Missed leads from delayed responses, because customers expect quick responses even outside working hours
Sales teams have to answer repetitive questions while searching through multiple documents and systems to find the right information
Sales teams have to manually follow up with unresponsive customers, and missed follow-ups can mean missed sales opportunities
How Kouventa AI helps
Live Catalog & Stock Engine
Live Stock Runner Sneakers · Blue SKU #SNK-042 · Size 42
In Stock (3 pairs left) Ready Stock
Runner Sneakers · Black SKU #SNK-043 · Size 42
Automated Follow-Up Trigger Active
Send proactive reservation reminder if customer goes quiet for > 2 hours. Order & Payment Verification
Auto-Billing ORDER #ORD-8821 1 Item
Runner Sneakers · Blue · Size 42
Shipping: Free Rp 899.000
BCA VA 8271 0812 3456 7890
Awaiting Payment ✓ PAID Time Limit: 24 Hours Nominal: Rp 899.000
Bank Webhook Received
INV/2026/0491 Live Courier API Tracking
JNE Express API JNE-88291048201 Dimas A. · Jakarta Selatan
Regular ✓ 09:30 · Picked Up by Courier
✓ 14:15 · Arrived at Sorting Hub
18:40 · Out for Delivery
Active ⏱️ Estimated: Today before 9:00 PM On Time
Challenges
Internal information is scattered across documents, systems, and sources, making it difficult for employees to find the right policies, SOPs, and business information
Employees spend valuable time searching for answers when important information needs to be accessed immediately
Support teams spend too much time answering the same internal questions about policies, procedures, and business information
How Kouventa AI helps
Internal Policy Repository
Vector RAG Panduan_Karyawan_2026.pdf
112 chunks Kebijakan_Cuti_Karyawan.pdf
SOP HR ✓ 99.8% Match Confidence 99%
Section 4.2 · Annual Leave Permanent employees receive 12 days of annual leave per year. Up to 6 unused days may be carried over.
Struktur_Organisasi_HR.docx
48 chunks HRIS & Workflow Engine
API Live HRIS (Workday / SAP) Active Session
Leave Balance 8 days
✓ Quota Valid (3 days requested)
Manager Approval ✓ Approved
Budi Santoso · Engineering Lead 14:32 WIB · Auto-approved via Slack/Email Calendar & Schedule Google / Outlook
OOO status auto-set for Nov 12–14 Challenges
Finance teams spend too much time reviewing invoices, due dates, cash flow, and vendor data before deciding what to pay first
Finance teams need to analyze multiple data points manually to determine which payments should be prioritized
Manual payment analysis and validation increase the risk of errors and inconsistent payment decisions
How Kouventa AI helps
Invoices
Vendor CDue 28 Nov Vendor ADue 14 Nov Vendor EDue 30 Nov Vendor BDue 12 Nov Vendor DDue 15 Nov
1 · Vendor BDue 12 Nov✓ Paid 2 · Vendor ADue 14 Nov✓ Paid 3 · Vendor DDue 15 Nov✓ Paid 4 · Vendor CNext batch 5 · Vendor ENext batch
Cash flow Vendor data
AGENT Prioritized by due date, cash flow and vendor terms
ERP Executing approved payments
Challenges
Finance teams still rely on manual reconciliation to match bank transactions with invoices and financial records
Finance teams need to manually identify mismatches, trace transaction details, and determine the root cause to resolve reconciliation issues
As transaction volumes grow, manual reconciliation becomes harder to manage efficiently and scale
How Kouventa AI helps
🔗 Automated Transaction Matching
✓ 100% Matched Bank Transactions
TRX 0412BCA Virtual Account
Rp 25,0 jt TRX 0413 · bulkMandiri Corporate
Rp 40,0 jt TRX 0414BSI Giro
Rp 12,5 jt TRX 0415 · USDCiti Wire ($1,000)
Rp 15,9 jt Invoices
INV-101✓ 1:1 Matched
Rp 25,0 jt INV-102✓ Bulk Split
Rp 22,0 jt INV-103✓ Bulk Split
Rp 18,0 jt INV-104✓ Matched
Rp 12,5 jt Matching Result: 4 transactions linked to 4 invoices ● Ready for ERP clearing
🔍 Discrepancy & FX Analysis
⚠ Discrepancy Flagged TRX 0415 · BANK WIRE Settled 28 Oct
Rp 15.900.000 USD 1,000 @ 15.900
INV-105 · ERP RECORD Issued 15 Oct
Rp 16.200.000 USD 1,000 @ 16.200
Net Variance: -Rp 300.000 Exchange Rate Movement (16,200 → 15,900)
AI ROOT CAUSE ANALYSIS Confidence 99.8%
The Rp 300,000 difference is verified as a Realized Foreign Exchange Loss between the invoice issue date and wire settlement date.
Recommended Action: Auto-post to GL #7120 (Realized FX Loss) ✓ Ready
CLEARING PROPOSAL · #CLR-2026-081 Clear 4 matched items + FX adjustment
Approve ✓ Approved
ERP Clearing Batch (SAP S/4HANA) Batch #POST-9921
TRX 0412 ↔ INV-101 ✓ Cleared
TRX 0413 ↔ INV-102, INV-103 ✓ Cleared
TRX 0414 ↔ INV-104 ✓ Cleared
TRX 0415 ↔ INV-105 + FX (GL #7120) ✓ Cleared
✓ All journal entries posted to General Ledger Variance: 0
📋 Audit Trail Log & Team Notification
● Immutable Record AUDIT LOG #REC-8841 SHA-256: 7f8a9e...4b
09:30:12 Bank batch #BR-402 matched (4 transactions).
09:30:14 FX diff Rp 300k allocated to GL #7120.
09:30:16 ✓ Clearing proposal approved by Finance Mgr.
09:30:18 ✓ SAP ERP Status: 4 transactions posted to GL.
#
#finance-treasury Slack
Daily reconciliation complete: 4 items (Rp 93.4M) 100% cleared. Finance & Treasury teams notified Delivered
Challenges
Contract reviews take too long, with legal teams manually searching lengthy documents for relevant clauses and terms
Critical clauses, policies, and regulations are scattered across multiple documents, making it easy to miss what matters
Growing volumes of contracts and regulations increase the risk of missed compliance requirements and potential issues
How Kouventa AI helps
Service_Agreement_2026.pdf Page 4/18
Clause 3.1 Term: 24 months from execution date
Clause 5.2 SLA: Provider maintains 99.5% uptime commitment
Clause 8.2 Renewal: Renews automatically unless 90 days notice given
Clause 12.2 Termination: 30 days written notice for termination
POTENTIAL ISSUE · CLAUSE CONFLICT High Priority
Clause 8.2 requires 90 days notice for non-renewal, but Clause 12.2 allows convenience termination on 30 days. High risk of unintended renewal lock-in.
Recommendation: Standardize notice window to 60 days.
SLA Obligation Audit ✓ Compliant
99.5% uptime commitment aligns with corporate vendor policy. ✓ Contract review complete · 1 issue flagged 100% Scanned
Regulatory Knowledge Base ● Synced
Law No. 27/2022 (PDP Law) Pasal 56
Cross-border personal data transfer requires equivalent level of data protection or binding Standard Contractual Clauses.
Corporate Data Governance Policy SOP § 7.3
All offshore cloud vendors must execute standard Data Processing Addendum (DPA).
LEGAL RESEARCH AGENT · OPINI KEPATUHAN REF #LEG-402
Context: Clause 14 · Cloud Data Storage in Singapore
Under Article 56 Law No. 27/2022, data hosting in Singapore data center is compliant provided Standard Contractual Clauses (SCC) are incorporated into the agreement.
Action Required: Attach Kouventa standard DPA v2.4 before signing.
✓ Validated against PDP Law & Internal Policy Verified
KEY TERMS SUMMARY Service Agreement
Contract Term 24 Months
SLA Commitment 99.5% Uptime
Termination Notice 30 Days Written
Governing Law Indonesia Law · BANI
18 contract parameters extracted instantly
Instant Contract Q&A ● Online
What is the termination notice period?
Contract Insights Agent 30 days written notice is required for standard termination without additional penalty.
✓ Clause 12.2 · Page 14
Answer grounded directly in contract text Verified
Implementation journey
Start simple. Scale with confidence
Begin with everyday AI for your employees, governed by your organization. Grow into AI agents when you're ready