Customer Engagement Platform
The Smart Way To Engage
Getting Your Customer Closer and Happier by combining Generative AI with WhatsApp Business API
Our Features
Unlock Your Gateway to Safe Logins and Transactions
Feel the experience of safe app login and transaction by using One Time Password (OTP) via WA, email, or text messaging.
- Enhanced fraud and data protection.
- Autofill to your application.
- Increase the efficiency of transactions and prevents theft attempts.
Enchance Your Perfect Campaign Tools
Engage customers across diverse channels to raise awareness, promote products, and gather customer feedback creatively.
- Effective blasting time.
- Unlimited blasting messages.
- Increase efficiency and agent’s productivity.
Elevate Your Business with Effortless E-commerce Integration
Streamlines online retail, connecting seamlessly with WhatsApp platform to enhance the shopping experience and boost sales effortlessly.
- Effortless product showcase.
- Enhanced customer transactions.
- Strategic growth enablement.
Seamless Customer Support with WhatsApp Service
Enables you to resolve customer inquiries quickly and efficiently, providing a personalized and responsive experience that meets customer expectations.
- Instant Response to Customer Inquiries.
- 24/7 Availability for Continuous Support.
- Easy Access to Information and Services.
Efficient Task Automation with WhatsApp Utility
Enables you to resolve customer inquiries quickly and efficiently, providing a personalized and responsive experience that meets customer expectations.
- Automatic Send Notification.
- Seamless Integration with Existing Systems.
- Accommodate your customers' needs and meet their requests.
Streamline Business Processes and Collect Data Easily with WhatsApp Flows
Automate and simplify complex processes and feel the new experienced for your customers during the data entry journey
- Simplify Data Collection Journey.
- Connect your existing systems effortlessly with WhatsApp as a gateway.
- Turn your paper forms into digital forms.
Easily Manage Your WhatsApp Communication Channel Through Salesforce Platform
As a Salesforce ISV, Kouventa enables seamless integration with Salesforce platform to enhance marketing efforts, utilize assets, and visualize real-time information.
- Leverage Salesforce Database for Generate Leads.
- Enables alternative channel to response customers inqueries.
- Offers personalized greetings to gain customers satisfaction.
- Gain diverse engagement to drive revenue growth.
Product Carousel & Recommendations
By using AI recommendations, it helps customers discover products that match their preferences, enhancing their shopping experience.
- Personalized product suggestions.
- Easy navigation and selection to products.
- Enable stock updates in real-time.
Meta Ads integration
Enables businesses to run targeted ads that link directly to products in the WhatsApp Catalogue, driving traffic and conversions directly through social media.
- Seamless ad-to-chat transition that directed to WhatsApp.
- Targeted ad campaigns to reach the ideal audience.
- Monitor and analyze ad performance directly.
Various Courier Services
Discover courier service options tailored to your needs, offering flexible delivery times, competitive pricing, and reliable tracking for safe, timely package arrival.
- Allowing customers to choose couriers.
- Enables customers to track their shipments in real-time.
- Displays shipping costs for each courier option.
Dashboard Monitoring Orders
Provides real-time visibility of incoming orders and streamlining management with efficient processing and timely updates.
- View live updates on each order's status.
- Access detailed analytics on order patterns, customer preferences, and sales performance.
- Receive automatic notifications for every order and delivery updates.
Inventory Management Integration
Easily monitor stock levels, track product availability, and optimize inventory with real-time updates to streamline your operations and improving customer satisfaction.
- Automatic stock updates to prevent overselling or stockouts.
- Notifies businesses when stock levels are running low.
- Make informed decisions about stock management and purchasing.
Payment Methods
Seamlessly customize your shopping experience by choosing from multiple secure payment options to enhance customer satisfaction and making the checkout process smoother.
- Multiple payment options to diverse preferences and improving accessibility.
- Secure transaction processing to ensure all payments are encrypted.
- Automatically notifies customers throughout the payment process.
Multi Store Nearby
Simplifies shopping by helping customers to find and buy from the nearest locations, ensuring convenience and quick access to their favorite products.
- Customers can view nearby stores based on their location.
- Allowing customers to see which locations have their desired products available.
- Providing a flexible shopping experience that fits their needs.
Product Carousel & Recommendations
By using AI recommendations, it helps customers discover products that match their preferences, enhancing their shopping experience.
- Personalized product suggestions tailored to each customer's interests.
- Easy navigation and selection to products and click directly on the items.
- Enable stock updates display product availability in real-time.
Meta Ads integration
Enables businesses to run targeted ads that link directly to products in the WhatsApp Catalogue, driving traffic and conversions directly through social media.
- Seamless ad-to-chat transition that directed to WhatsApp.
- Targeted ad campaigns to reach the ideal audience.
- Monitor ad performance directly to analyze ad engagement.
Various Courier Services Options
Discover courier service options tailored to your needs, offering flexible delivery times, competitive pricing, and reliable tracking for safe, timely package arrival.
- Allowing customers to choose couriers based on their preferences.
- Enables customers to track their shipments in real-time.
- Displays shipping costs for each courier option at checkout.
Dashboard Monitoring Orders
Provides real-time visibility of incoming orders and streamlining management with efficient processing and timely updates.
- View live updates on each order's status, from placement to delivery.
- Access detailed analytics on order patterns, customer preferences, and sales performance.
- Receive automatic notifications for every order and delivery updates.
Inventory Management Integration
Easily monitor stock levels, track product availability, and optimize inventory with real-time updates to streamline your operations and improving customer satisfaction.
- Automatic stock updates to prevent overselling or stockouts.
- Notifies businesses when stock levels are running low.
- Make informed decisions about stock management and purchasing.
Payment Methods
Seamlessly customize your shopping experience by choosing from multiple secure payment options to enhance customer satisfaction and making the checkout process smoother.
- Multiple payment options to diverse preferences and improving accessibility.
- Secure transaction processing to ensure all payments are encrypted.
- Automatically notifies customers throughout the payment process.
Multi Store Nearby
Simplifies shopping by helping customers to find and buy from the nearest locations, ensuring convenience and quick access to their favorite products.
- Customers can view nearby stores based on their location.
- Allowing customers to see which locations have their desired products available.
- Providing a flexible shopping experience that fits their needs.
Business Usecase
Challenges
- The student administration office at the university was frequently busy, with students seeking information on registration, workshops, career planning, campus organizations, and courses.
- Parents often contacted the administration with inquiries about tuition, grade reports, and dormitories.
- The support staff felt overwhelmed by the repetitive nature of the questions they had to answer daily.
Solution: Campus Communication Center
- Authentication for secure student access
- Broadcasting for automated career, event, information updates
- Interactive catalogue for purchase student’s registration form
- Service for answer student queries
- WhatsApp Flows for digital form registration
How the Solution Helps
Authentication
Secure login system to access personalized application or website.
Broadcasting
Automated notifications about campus updates.
Service
Offer 24/7 support for students FAQ.
WhatsApp Flows
Instant responses to student queries & assist to registration form.
Interactive Catalogue
Purchase the student registration through WhatsApp.
Challenges
- The law firm team handled manual tasks like screening clients, sending documents, and scheduling meetings.
- They managed campaigns to attract corporate clients.
- Over time, these manual processes caused delays, errors, leading to client dissatisfaction.
Solution: Tools to enhance efficiency and improve client satisfaction
- Authentication for secured client
- Broadcasting for case updates and notifications
- Service for 24/7 client support and case management
- WhatsApp Flows for legal assistance to common queries and appointment scheduling
How the Solution Helps
Authentication
Authentication for secured clients’ validation
Broadcasting
Clients are always informed and keep up to date.
Service
Offers 24/7 AI assistance to inquire their cases.
WhatsApp Flows
Providing digital form to common queries, case status updates, and appointment scheduling.
Challenges
- Multifinance companies face communication challenges by manually handling client interactions on matters like loan applications and payment reminders.
- They also communicate about special promotions and OTP verification for their apps.
- These communication issues cause inefficiencies, misunderstandings, and damage client trust.
Solution: Tools to Improve client satisfaction in Multi Finance
- Authentication for secure client access on app
- Broadcasting for inform special promotion, greetings, and financial updates
- Service for 24/7 Customer Support
- WhatsApp Flows for financial assistance in digital form
- Interactive catalogue for loan settlement
How the Solution Helps
Authentication
Verified customers to access their financial accounts and personal information.
Broadcasting
Payment reminders, status loan update, send promo and inform new financial products.
Service
Provide digital form to assist loan scheme and customer survey information.
WhatsApp Flows
Digital form to assist with account management. Give any loan scheme to customers needs.
Interactive Catalogue
Settlement the customers loans through WhatsApp Interactive Catalogue that provides various payment methods.
Challenges
- Hotel staff manage guest interactions, service requests, feedback, and promotions while overseeing reservations and check-in/check-out processes.
- They also present meal menus to enhance the dining experience for guests.
- The wide range of tasks overwhelms staff, affecting their ability to focus on core responsibilities and impacting service quality.
Solution
- Broadcast for check-in reminders, greetings, events, promo, and voucher
- Service for 24/7 guest support and service
- WhatsApp Flows for easier self check-in & check-out, reservation tools and feedback collection
- Interactive catalogue for pay booking reservation and meals menu
How the Solution Helps
Broadcasting
Automated promotional and reminder notifications based on your existing hotel management system information.
Service
Provide 24/7 AI assistance for guests to inquire about their request services, or modify their reservations.
WhatsApp Flows
Offer instant responses to guest inquiries, facilitate booking reservation, easily self check-in and check-out also gather feedback collection.
Interactive Catalogue
Utilize WhatsApp digital form to facilitate booking reservation, easily self check-in and check-out also gather feedback collection.
Why Kouventa
From ensuring robust data security to leveraging advanced Generative AI, providing seamless integration capabilities, and offering reliable 24/7 local support, Kouventa is designed to be a comprehensive solution that fulfills your business needs.
Self Hosted Database
Your company has full control over security and data privacy on your own infrastructure.
Powered by Generative AI
Kouventa is using Large Language Modeling with Azure OpenAI and Meta Llama 2 options for more human-like interactions.
Comprehensive API Integration
Integrates smoothly with your business apps like CRM, websites, and customer service to provide a consistent and efficient experience.
24/7 Local Support
We offer 24/7 local support, both offline and online to resolve issues including escalation to Meta if necessary.
